9 Wicket Privacy Policy – How We Handle Your Data

1 Introduction

9 Wicket ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy applies to all users of the 9 Wicket website and mobile application, including players who browse without registering, players with registered accounts, and players who are actively depositing and playing games.

This policy explains what personal data 9 Wicket collects from you, why we collect it, how we use it, who we share it with, and what rights you have over your own information. By registering on 9 Wicket or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.

We've written this policy in plain English because we believe every player — whether you're in Dhaka, Chittagong, or anywhere else in Bangladesh — deserves to understand exactly how their personal information is handled. If anything in this policy is unclear, contact our support team at [email protected] and we'll explain it to you directly.

2 What Personal Data We Collect

9 Wicket collects personal data from you in two ways: information you provide directly when registering or using the platform, and information collected automatically when you use the platform.

3 How We Use Your Personal Data

Every piece of personal data that 9 Wicket collects is used for a specific, legitimate purpose. We do not use your data in ways that are unrelated to operating the 9 Wicket platform or fulfilling our legal obligations. Below are the main purposes for which we use your personal data:

• Account management: To create and maintain your 9 Wicket account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your account.
• Identity verification: To verify that you are who you say you are, that you are at least 18 years of age, and that you are not on any self-exclusion or sanctions list.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal activity on the platform. This includes monitoring transaction patterns and flagging unusual account behaviour.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Platform improvement: To analyse how players use 9 Wicket so we can improve the platform, fix bugs, and develop new features that players actually want.
• Responsible gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support and tools.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

4 Legal Basis for Processing

9 Wicket processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to fulfil our contractual obligations to you — including operating your account, processing payments, and providing access to games.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process certain data — such as technical and usage data — based on our legitimate interest in keeping the platform secure, preventing fraud, and improving the player experience.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw this consent at any time.

5 Who We Share Your Data With

9 Wicket does not sell your personal data to any third party, ever. We share your data only where it is strictly necessary to operate the platform or comply with legal requirements. The categories of third parties with whom we may share your data are:

• Payment processors: bKash, Nagad, and Rocket receive the payment account details necessary to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents and verification data to confirm your identity and age.
• Fraud prevention services: We may share technical data such as IP addresses and device fingerprints with fraud detection services to identify and prevent fraudulent activity.
• Analytics providers: Anonymised usage data may be shared with analytics platforms to help us understand how players use 9 Wicket and improve the platform.
• Legal authorities: We may be required to share your data with law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law or a valid legal order.

6 Cookies and Tracking Technologies

9 Wicket uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on 9 Wicket:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and withdrawals. You cannot opt out of essential cookies.
• Analytics cookies: These help us understand how players navigate 9 Wicket — which pages are most visited, where players drop off, and how long sessions last. This data is anonymised and used only to improve the platform.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
• Marketing cookies: With your consent, we may use cookies to show you relevant promotions and bonus offers within the 9 Wicket platform. You can withdraw consent for marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 9 Wicket platform.

7 How Long We Keep Your Data

9 Wicket retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 5 years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process.
• Support communications: Retained for 2 years from the date of the last communication.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When your data is no longer required, 9 Wicket will securely delete or anonymise it. If you request deletion of your account and data, we will process your request within 30 days, subject to any legal retention obligations that require us to keep certain records.

8 How We Protect Your Data

9 Wicket takes data security seriously. We implement a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the 9 Wicket platform.
• Encrypted storage of sensitive data including payment account details and identity documents.
• Access controls that limit which 9 Wicket staff members can access personal data, based on their role and the principle of least privilege.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication available for all player accounts to prevent unauthorised access.
• Monitoring systems that detect and alert on unusual account activity in real time.

9 Your Rights Over Your Personal Data

As a player on 9 Wicket, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.

10 Minors and Age Verification

9 Wicket does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults only. If we discover that a player under 18 has registered on 9 Wicket, we will immediately close their account, delete their personal data, and return any deposited funds to the payment method used.

If you are a parent or guardian and believe that a minor has registered on 9 Wicket using your payment details or personal information, contact our support team immediately at [email protected] and we will investigate and take appropriate action without delay.

11 Third-Party Links

The 9 Wicket platform does not contain links to external third-party websites. All links within the platform direct you to pages within the 9 Wicket domain. This Privacy Policy applies only to the 9 Wicket platform and does not cover any third-party services such as bKash, Nagad, or Rocket, which have their own privacy policies that govern how they handle your data when you use their services to deposit or withdraw.

12 Changes to This Privacy Policy

9 Wicket may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will notify you via email or an in-platform notification before the changes take effect.

Your continued use of the 9 Wicket platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 9 Wicket handles your personal data, please contact our support team. We take every privacy query seriously and respond to all requests within 30 days.